Chevron Renaissance

Terrible customer service. The pay station was broken but managed to take money out of my account (I have proof and emailed it to them, no reply yet) and worse of all it did not return my paid ticket. So then 8 had to ring them through the machine and I was told that it didn’t take pay wave payment when I clearly heard the beep when I tapped my card. They then asked for my mobile number from which they have taken the more money (also have proof on this). I’m sorry but if it was your machines’ fault that people get held up another 20 mins just paying for the time they stayed there then you still continue giving bad customer service is not acceptable. If I can give no star rating I would’ve. Safe to say we are not parking there again.